DELIVERY & RETURNS

Dates: 8th August 2023

Please note that the information in this section applies to orders placed through our website only. If you are ordering through your local branch over the phone, or in person please ensure you check the charges and policies that apply.

DELIVERY AREAS:

Our delivery teams deliver direct to the following areas. Alternatively, we can prepare you order to collect from our stores in Cardiff, Gloucester and Swansea.
Swansea (SA), Cardiff (CF), Newport (NP), Gloucester (GL), Bristol (BS), Swindon (SN), Bath (BA), Worcester (WR), Hereford (HR).

DELIVERY CHARGES:

Please see below for the delivery options for online orders.

  • Same day delivery is £11.94 (inc vat) (cut off is 10am)

  • Standard next day delivery is £5.94 (inc.vat) (cut off 3pm)

  • FREE delivery for orders over £100 (inc. vat)

  • FREE delivery for all Trade Account Customers

If you would like to choose a specific delivery date, please feel free to give us a call immediately after placing your order and we will arrange this for you.
Tel: 029 2078 7565

SIGNATURE ON DELIVERY:

Please ensure that there is someone present to sign for your goods; failure to do this will result in the goods being returned to our warehouse, and an additional delivery charge may be requested to redeliver your goods.

Please check your package before signing, and in the unlikely event of your package arriving damaged, please sign the courier delivery sheet as damaged and advise us of the damage as soon as possible. We will make every effort in ensuring a speedy correction to the order.

RETURNS:

Please keep your receipt as proof of purchase as we are unable to accept returns without proof of purchase. Online orders returned within 14 days of receipt, and only in a resalable condition will be fully refunded. Orders returned between 15 and 30 days of receipt will be subject to a 20% handling charge to cover re-stocking costs. When returning items please ensure you note the following:

Before returning your order, within the 30-day period, contact us on 029 2078 7565 with your order number, your invoice number, and your reason for the return. This information enables us to identify your order when it is returned.
The cost of returns must be covered by the customer, we unfortunately do not provide a collection service. The returned items must be in a perfect 'as new' resalable condition, therefore cellophane protection should not be removed, goods should not be cut or drilled, fittings must not have been fitted and any displayed packaged items must not have been opened.


Returns can be sent to the address below:
Principality Plastics Warehouse Ltd
321 Penarth Road
Cardiff
CF11 8TT


CANCELLATIONS:

If you wish to cancel your order before it has been dispatched please contact us by telephone on 029 2078 7565. Please also send us an email to sales@principality-ph.co.uk after you have contacted us by telephone to confirm.
We aim to dispatch your order on the same day of receiving it, so if your order has been dispatched you may be responsible for any cost incurred retrieving your order.

 

REPLACEMENTS (Damaged or Faulty Items):

Free replacements for damaged items are only possible if you check your parcels for any signs of damage before signing for your delivery. If you are unable to check, or the driver will not wait, please sign as 'unchecked'. If signing as unchecked, please notify us of any damage by email on sales@principality-ph.co.uk, within two working days of receiving your delivery. We will only be able to investigate damage if these guidelines are followed. Any damages reported after this period could be deemed to have occurred whilst the items were in your care and no claims will be possible.