Gloucester - Assistant Branch Manager

Working with the Branch Manager to lead, manage, and motivate the branch staff, ensuring a cohesive and productive team.

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Job description

Schedule: Monday to Friday 7.30am to 5pm and alternating Saturdays 8am to 12pm

Location: Unit 3 Central Trading Estate, Gloucester GL2 5HA

We have an exciting opportunity for a Assistant Branch Manager to join our growing team in Cardiff. As Assistant Manager, you will play a key role in the overall success of the branch. You will be working with the Branch Manager, overseeing all branch operations, managing a team of employees, achieving sales targets, and ensuring the branch operates efficiently, while upholding excellent customer service standards. You will also be responsible for inventory management, budget adherence, and compliance with company policies.

Who we are:

Established in 1992, Principality Plastics sells DIY/Trade products for building and maintenance. We sell to the trade market and DIY-ers, through our branch network in Cardiff, Gelli, Gloucester and Swansea, as well as online. With this fast and exciting growth, an opportunity for an Assistant Branch Manager has arisen to support the wider business.

What you’ll be doing:

• Working with the Branch Manager to lead, manage, and motivate the branch staff, ensuring a cohesive and productive team
• Coach and train the team, providing regular feedback on performance and setting objectives.
• Handling sales orders to ensure accuracy and customer satisfaction.
• Making outbound calls to customers, in order to drive sales and achieve branch targets.
• Addressing customer complaints and concerns with a focus on customer satisfaction.
• Supervising day-to-day branch operations to maintain efficiency and excellence.
• Overseeing goods collection, credit paperwork, and order accuracy checks.
• Ensuring adherence to budgetary constraints and cost-effective practices.
• Meeting or exceeding sales and efficiency targets while prioritising customer contentment.
• Developing and executing strategies to achieve or surpass set goals.
• Overseeing stock management to maintain precise inventory levels, including cycle counts.
• Implementing inventory control measures to minimise losses and backorders.
• Ensuring a safe work environment.
• Support in generating necessary reports on branch performance.
• Ensuing accurate processing of the Proof List before invoicing.

What you’ll need:

• Experience of managing others.
• Excellent customer service skills.
• Sales and customer service experience.
• A positive ‘can do’ attitude.
• Ability to work in a fast paced environment.

What you’ll get:

• Company pension
• Life assurance
• Medi-cash plan
• Employee Assistance Programme
• Employee Discounts
• Bonus scheme

Job Types: Full-time, Permanent

Pay: £30,000.00 per year

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• On-site parking

Schedule:

Woorking Days: Monday to Friday, and alternating Saturdays
Education: GCSE or equivalent (preferred)

Experience:

Retail sales: 1 year (preferred)
Supervising experience: 1 year (preferred)
Customer service: 1 year (preferred)
Retail management: 1 year (preferred)
Management: 1 year (preferred)
Licence/Certification:Driving Licence (preferred)
Work Location: In person

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